FAQ

Default solution folder, feel free to edit or delete it.

Where's the answer to my question?
When a support representative responds to your question, you'll receive an email containing the answer to your question. This email will also contain a...
Thu, 16 Oct, 2014 at 8:08 PM
How quickly does Chronos answer questions?
We answer inquiries during regular business hours (8 AM to 5 PM Mountain Standard Time) from Monday thru Friday. We do NOT answer questions on weekends or...
Fri, 22 Aug, 2014 at 11:58 AM
Is there a phone number I can call?
Sorry, we do all of our support online so there isn't a phone number you can call. Instead, you have the following options: Knowledgebase. If y...
Wed, 15 Oct, 2014 at 10:26 AM
Why won't the software accept my license?
When you purchase a software product, the license you receive will only work for that specific version of the product. For example, if you purchase iScrapbo...
Mon, 13 Oct, 2014 at 2:09 PM
How do I unsubscribe from the mailing list?
When you purchase a product from Chronos, you can OPTIONALLY subscribe to our mailing list to be notified of news, updates, sales, and more (the checkout sc...
Wed, 3 Sep, 2014 at 9:17 PM
How do I find out if your product has a particular feature?
There are six easy ways to find out if one of our products has a particular feature (listed in the order you should try): 1) Consult the Products page ...
Wed, 17 Apr, 2013 at 5:39 PM
OS X Compatibility Chart
Our OS X Compatibility Chart will show you which versions of our products are compatible with different versions of OS X. NOTE: While older products may i...
Tue, 10 Dec, 2013 at 11:19 AM
Refund Policy
Direct Purchases. Chronos wants you to be happy with your software purchase. To this end, we invite you to download and try out any of our products for...
Wed, 29 Jul, 2015 at 4:33 AM
Academic, Non-Profit, & Special Pricing
Sorry, we don't offer any special educational or non-profit discounts for our products. We try and price our products so they are a good value and at...
Sat, 28 Jun, 2014 at 5:14 PM
How do I register my Mac App Store purchase?
Please follow the below steps to register a Chronos product purchased from the Mac App Store. 1) Launch the Chronos product you purchased 2) From th...
Mon, 18 Aug, 2014 at 11:58 PM